Helping you navigate the road ahead

We completely understand your concern. According to WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

Many businesses have developed their own protocols for receiving shipments or allowing delivery personnel into their facility. These protocols may include asking FedEx delivery personnel to fill out a health questionnaire and/or submit to a temperature check before being permitted to enter a facility. To prevent our team members from being put in the position of having to sign a health questionnaire that may intrude into their personal privacy, we have developed a document that each of our drivers can provide individual customers who may ask them to fill out a questionnaire. This document contains much of the information customers have been seeking on their respective questionnaires. The use of this document is not mandatory. Excluding FedEx Freight, drivers will submit to a non-contact temperature check at the customer's request.

To promote the World Health Organization’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily implemented no-contact pickups and deliveries, including temporarily suspending most signature requirements for FedEx Express and FedEx Ground deliveries in the U.S. and Canada. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and onsite locations at various retailers. In some cases, signatures will be captured by the driver manually entering the recipient’s first initial, last name and “C-19.”  

We are also reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. Our FedEx operations and sourcing teams are working diligently with multiple suppliers to procure and distribute supplies to team members, and we continue to gather feedback from team members about additional needs. Our ongoing efforts include:

• Providing sanitizer and disinfectants to team members
• Promoting social distancing at security screening and on employee shuttles 
• Disinfecting facilities more frequently 
• Supplying masks to team members, for use at their discretion and in accordance with local regulations
• Implementing temperature checking of team members in some high risk areas
• Temperature self-monitoring by pilots per FAA Guidelines 
• Disinfecting the cockpits, jumpseat areas, and aircraft lavatories 

We continue to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow, and we’re taking recommended precautions in terms of pilot, team member and customer health and safety. Global work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.

In times of need, our FedEx Cares team steps up to support organizations with mission-critical demands. Since the outbreak of coronavirus, we have provided delivery of personal protective equipment and critical supplies to organizations around the world.

Learn more about how FedEx is Delivering for Good.

We are suspending our fiscal 2020 earnings forecast for our consolidated and segment results due to the great uncertainty caused by the coronavirus pandemic. While we cannot currently predict how long the economic impact of the pandemic will last, we do remain confident in our long-term strategy and our ability to adjust to market conditions. We will continue to manage network capacity at FedEx Express by reducing international flight hours in the fourth quarter if global conditions deteriorate further. However, if global airfreight demand increases, as the world recovers from the COVID-19 pandemic, we have the ability to flex our network to meet the needs of customers. For more information, see our 3Q FY20 earnings release, earnings call transcript and Form 10-Q, as well as our other filings with the Securities and Exchange Commission.

FedEx is one of the few companies in the world that has the network and capabilities to keep essential commerce and aid moving during this time. We view it as our duty and responsibility to actively support our people, customers and communities.  We have implemented a variety of measures to minimize risk for our team members and our customers. This includes suspending most signature requirements to allow drivers to maintain distance from others and reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. 

We’ve seen an increase in e-commerce orders and shipments – and we expect this to continue. Each of our operating companies have developed business continuity plans to ensure we are optimizing our services to best support this increased demand, while also keeping team member and customer health & safety our number one priority.

The restrictions issued by various governments to contain the spread of COVID-19 are disrupting the global supply chain. Air cargo capacity is limited, and we’ve had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. This temporary surcharge will allow us to continue providing customers with the best possible service during this time.  Surcharge details are outlined in the FedEx Shipping Rates tables. 

Until further notice. We will evaluate this surcharge on an ongoing basis. Market conditions are shifting rapidly as a result of the coronavirus. Our priority is to continue providing the best possible service to our customers during this time.  

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in
the U.S.

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.

Prior to shipping, please check to see if your recipient's location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. 

You can let your FedEx driver know that you are accepting deliveries—even if your business is still closed to customers—by filling in your information on the "Open for Deliveries" PDF, printing it, and posting it on or near your front door.

If your business is still closed and not accepting any deliveries, you can let your driver know your anticipated opening date by filling in your information on the "Closed for Deliveries" PDF, printing it, and posting it on or near your front door. 

You can let us know you're ready to restart regular parcel pickups by submitting this restart pickups form

If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery.  Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact Customer Support with your tracking number or door tag number for assistance with redirecting
a package.

For the safety of our customers and team members, and to follow local government recommendations, stores across our network have temporarily reduced hours and some may have temporarily closed. This situation is changing rapidly. Get store details including current hours and services available by searching a FedEx location near you. For FedEx partner locations, including Walgreens, Dollar General, Office Depot, OfficeMax and others, we recommend checking with the specific location before you visit, as store hours may change depending on the policy of that location.

FedEx makes it easy to ship packages without going inside a store. Choose the option most convenient
for you.

When your package is ready to be shipped:

• Drop off your package 24/7 at one of our 30,000+ FedEx Drop Boxes available for FedEx Express, FedEx Ground and FedEx SmartPost shipments. Note that Drop Boxes can accept packages up to 20” x 12” x 6”.
  Find a drop box location near you by entering your zip code. 
• Schedule a pickup at your home, business or other location.